App & Product Support Portal
For support regarding our iOS, iPadOS, macOS, and enterprise software applications, our dedicated technical support team is available to assist you with technical troubleshooting, bug reports, feature requests, account-related queries, and general inquiries.
Fast 24-48h Response SLA
Our technical team acknowledges and processes every support ticket promptly.
App Store & Privacy Compliance
Full adherence to Apple App Store safety, account deletion, and data privacy standards.
Direct Technical Engineers
Get direct assistance from the development team responsible for your application.
JinniCore Infotech
AI • Technology • Transformation • Custom App Development
Monday – Friday: 9:00 AM – 6:00 PM (IST / EAT)
Critical issues and service uptime are monitored 24/7.
Legal & App Store Policies
Submit a Support Request
Fill in the details below to open a ticket with our app support team.
Frequently Handled Support Topics
Helpful guidelines for common application and account procedures.
Bug Reporting & Diagnostics
Experiencing unexpected crashes or display bugs? Include your iOS version, device model, and screenshot when contacting support so we can rapidly isolate and patch the issue in the next build.
Account Deletion & Data Privacy
Users have the right to request full erasure of their account data. Simply submit a request via our support form selecting "Account Deletion" or email support@jinnicore.com for immediate fulfillment.
In-App Purchases & Subscriptions
Subscriptions processed via the Apple App Store are tied directly to your Apple ID. You can easily manage renewals or restore past purchases inside the app settings or via Apple Account Settings.
Frequently Asked Support Questions
Everything you need to know about our support process and product ecosystem.
JinniCore Infotech Physical Locations
Our engineering centers and registered headquarters handle corporate correspondence and enterprise support across both regions.
JinniCore Infotech
Ashtha Buoyancy, Dattapada Road,
Borivali East, Mumbai 400066
Tel: +91-9511-45-9511
JinniCore Infotech
Kitintale Off, Port Bell Rd,
Kampala, Uganda
Tel: +256-709-057274